In 2021, Australia's workforce turnover for home care was 34%. A year later, in her open letter to the Treasurer in December 2022, Claerwen Little, Chair of Australian Aged Care Collaboration, warned that the staffing crisis had only worsened.
After surveying 1,110 staff from 300 services Australia-wide to compile their Aged Care Workforce Report 2023, CompliSpace concluded: “Almost a third of workers plan to quit within the next three years. Around half plan to quit within the next five. The top reasons for leaving are stress, excessive overtime/expectations and too much paperwork.”
Research by CEDA (Committee for Economic Development Australia) found there would be a shortfall of at least 110,000 direct-care workers by 2030. Amongst CEDA’s 18 recommendations, they suggested: “Investment in new technology that reduces administrative and physical burdens on staff, freeing them up for more face-to-face care.”
Factors behind the US’s attrition rates will sound familiar to Australian aged care providers - and we suspect they are global issues: inflexible and demanding schedules, excessive admin work, heavy workloads, poor morale, low pay and a disconnect from their managers.
Last year, The Guardian wrote, "Aged care providers say the sector’s staffing crisis is so acute that services cannot be delivered to people relying on home care in some areas.”
Employers are under the pump, as they, too, struggle to make good on their commitment to their clients without the necessary resources.
As workers depart the industry, they take with them a wealth of knowledge and experience, and employers are faced with the cost and effort required to attract, hire, and train new resources. The lack of parity between direct and indirect care workers’ wages in Australia doesn’t help recruitment success either.
Although the aged care sector may feel swept along for the ride as workers worldwide seek to change industries and improve their lot, there are ways to reduce employee workloads and lift job satisfaction within your control. By committing to better technology, you can help ease the administrative burden on your people, improve morale, and reduce the impact and risk of being short-staffed.
For example, with better accounts payables (AP) technology, you can:
Although the future looks daunting for many in the sector, embracing technologies that will streamline processes and remove time-hungry manual input will help put your focus back on what matters – your clients, their caregivers - and those who make things run smoothly in the background.
Please reach out to find out more.